Here are our Shop Policies

Return and Refund Policy

Your satisfaction is our goal. There may be an occasional need to return products you have purchased online. If you do find it necessary to return an item, please follow this procedure.

An authorization is required for all returns. Please call customer service at 800-471-8769 and request a return authorization number. No freight or restocking fee will be charged on returned goods found defective or not as ordered.

We reserve the right to charge a restocking fee on returns for any other reason. All returns are subject to inspection prior to determination of credit. Clearly mark the return authorization number on the outside of the package and send freight prepaid to: 

Paragon Trailer Center LLC 
2111 US Hwy 411 NE 
Cartersville, Georgia 30121

 

Shipping Information

We service your shipping needs with common carrier freight, UPS and FedEx ground and next day services.

Weights are estimated and subject to final shipping and packaging requirements and requests. Rates quoted are for domestic continental U.S. shipments.

Please call 800-471-8769 or e-mail parts@paragondirect.com if you have questions, concerns, or special requirements.